Privacy Policy
Who we are
Our website address is: https://sargentaggregates.com.
1. Introduction
Sargent Aggregates (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit sargentaggregates.com and place orders through our online store.
By using this website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly:
- Name, delivery address, and contact details entered at checkout
- Payment information (processed securely by our payment provider — we do not store card details)
- Any messages or enquiries submitted through our contact form
Information collected automatically:
- Your IP address and general geographic location
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms used to find us
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order
- Calculate delivery costs based on your location
- Send order confirmation and delivery updates
- Respond to customer service enquiries
- Improve the performance and usability of our website
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Cookies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit, such as your preferences or the contents of your shopping cart.
Cookies We Use
Essential / Functional Cookies These cookies are required for the website and checkout to function correctly. Without them, you will not be able to complete a purchase. They include:
- WooCommerce session cookies — store your cart contents, checkout progress, and address verification status as you move through the ordering process
- Address verification cookie — stores the result of your delivery address check, including your zip code and calculated distance from our facility, so the correct delivery rate can be displayed at checkout
- Payment processing cookies — set by our payment provider to securely handle your transaction
These cookies are session-based and expire when you close your browser or complete your transaction. They do not track you across other websites.
Analytics Cookies We may use anonymized analytics tools to understand how visitors use our website. These cookies do not identify you personally and are used solely to improve site performance.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling essential cookies will prevent checkout from functioning correctly.
5. Google Maps & Location Services
To calculate accurate delivery costs at checkout, this website uses Google Maps and the Google Distance Matrix API to determine the driving distance between our facility and your delivery address based on the zip code you enter.
By entering your delivery address and proceeding through checkout, you acknowledge that your zip code and address information will be transmitted to Google to calculate this distance. This data is used solely to determine your applicable delivery rate and is not stored beyond your session.
Google’s collection and use of data through its Maps services is governed by Google’s own Privacy Policy and Terms of Service:
6. Third-Party Services
We use the following third-party services on this website, each governed by their own privacy policies:
- Payment Processor — handles all card transactions securely. We do not have access to your full payment details.
- Google Maps API — used to calculate delivery distances at checkout (see Section 5).
- WooCommerce / WordPress — powers our online store and website platform.
7. Data Retention
We retain order records, including your name, delivery address, and purchase details, for as long as necessary to fulfill legal, tax, and accounting obligations. You may request deletion of your personal data at any time, subject to any legal retention requirements.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where no legal obligation requires us to retain it
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Terms & Conditions
Use of this website is also subject to our Terms & Conditions, which cover delivery requirements, payment terms, cancellation policy, and limitation of liability. Please review them before placing an order.
11. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us using our form or give us a call.
Sargent Aggregates sargentaggregates.com